Fairness Design: research, principles, and applications for designing digital government forms and documents.
Fairness Design
Fairness Design principles
Effort-opportunity model
Fairness Design applications
Government Forms
What is a government form?
Contract, trust, and power
Designing for usability
Why forms in the first place?
On Designing Well
What is design?
Resourcefulness
Content, Intent, Context Model
Design, coding, and society